Softknack Verticals · Salon & Spa · Features

First, the ordinary things, done properly.

Before any of the clever parts, SK Salon has to run your floor. One screen at the desk, one app for the owner, and the same numbers in both.

Appointments · billing · stock · memberships · commissions · online booking
01

Appointments and the day sheet

Book by stylist, chair or service. Drag to move. See the whole floor at a glance, or one stylist's day in detail.

02

Client history that actually helps

Every visit, every service, every product, every stylist. The colour formula from fourteen months ago is still there.

03

Billing, GST and the day's close

Split payments, discounts, tips and taxes. Cash-up in a minute, not an hour, and the numbers reconcile.

04

Stock that counts itself down

Consumption deducted per service, not guessed at month end. Low-stock alerts before the colour runs out mid-appointment.

05

Memberships, packages and prepaid balances

Sell a six-service package, track what's left, and let any outlet redeem it. Members come back more often — that's the whole point.

06

Commissions and the numbers you ask for

Stylist revenue, retail attachment, rebooking rate, utilisation. Per outlet or across all of them, without a spreadsheet.

07

Online booking your clients will actually use

A booking page that shows real availability by stylist. Clients who book online turn up more reliably than those who ring.

08

Two outlets or two hundred

Shared client records, packages redeemable anywhere, and one view of the group. Head office sees everything; each outlet sees its own floor.

What makes this different

Most software waits to be told. This one picks up the phone.

SK Salon answers your calls when nobody can, and it calls your clients when something changes. Not a chatbot on your website — a voice on the line that books, moves and confirms appointments in your book. Two full stories, each with its own page and a real redacted transcript:

Thursday, 8:41am — Priya calls in sick

The stylist-absent morning, end to end: eleven appointments rebooked, called, or moved to the waitlist by 10:15.

The rebooking story →

It also answers the phone at 9pm

Nights, Sundays, and the twenty minutes the desk is with a client. Language handling, the failure path, and the compliance boundary — stated plainly.

The receptionist story →
Everything, listed

One salon system, end to end.

The SK Salon capability set. Which plan includes what is on the pricing page. Items marked coming are on the roadmap, not yet live.

The day sheet

  • Book by stylist, chair, basin or room
  • Drag to move or reassign
  • Check out from the appointment card — the calendar is the till
  • Arrived, in progress and finished, tracked
  • Colour in segments: chair released while colour develops
  • One booking claiming stylist and chair together
  • Party and group bookings with ranked alternatives
  • Overruns absorbed without losing the rest of the day
  • Break blocks on the roster
  • Walk-ins and queue

Filling the book

  • Online booking page with real availability
  • Waitlist with automatic offers
  • Ranked suggestions to close gaps in the day
  • Recurring and multi-service bookings
  • Service duration and buffer rules
  • Cancellation and no-show policy

Reports

  • Revenue by service, stylist and outlet
  • Rebooking rate and client retention
  • Chair and stylist utilisation
  • Average bill and retail attachment
  • No-show and cancellation rate
  • New versus returning clients

Clients

  • Single profile across every outlet
  • Full visit and service history
  • Colour formulas and treatment notes
  • Allergies, preferences, stylist of choice
  • Fields you define yourself — patch-test dates and the rest
  • Tags and segments for campaigns
  • Consent and contact preferences
  • Before-and-after photos coming
  • Review requests after checkout coming

Billing & payments

  • Split payments across methods
  • Cash, card, UPI and wallet
  • Add-on prompts at checkout
  • Discounts, coupons and offers
  • GST invoicing and tax reports
  • Tips recorded against the stylist
  • Refunds and credit notes
  • Day close and cash reconciliation

Memberships & packages

  • Prepaid balances and top-ups
  • Session packages with expiry
  • Memberships with recurring billing
  • Gift vouchers and loyalty points
  • Redeemable at any outlet in the brand

Inventory

  • Product catalogue with variants
  • Consumption deducted per service
  • Retail sales at the counter
  • Purchase orders and goods receipt
  • Transfers between outlets
  • Low-stock and expiry alerts
  • Stock take and variance

AI voice

  • Answers the phone after hours
  • Picks up overflow when the desk is busy
  • Books, moves and cancels appointments
  • Tamil, Hindi and English
  • Rebooking when a stylist is out
  • Waitlist backfill
  • No-show recovery calls
  • Win-back for clients who drifted
  • Recordings, transcripts and outcomes
  • DND and blocked-number compliance

WhatsApp

  • Booking confirmations
  • Day-before and same-day reminders
  • Offer and win-back campaigns
  • Segmented sends by client history
  • AI Assist coming

Team

  • Staff profiles and skills
  • Rosters, shifts and leave
  • Commission by service or retail
  • Targets and incentives
  • Utilisation per stylist
  • Attendance and payroll inputs confirming

Head office

  • Every outlet on one dashboard
  • Brand menu with local price variation
  • Campaigns run across the group
  • Minutes pooled and allocated
  • Royalty and fee settlement confirming
  • Clients and packages shared brand-wide
  • Consolidated billing, per-outlet spend

Platform

  • Prepaid balance with a hard spend cap
  • Audit trail on every change
  • Roles and permissions
  • Data export and API access
  • DPDP Act compliant, data held in India

Keep every chair full.

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